Hepburn Shire has moved to improve it planning processes in response to community complaints about delays and decision making.
Council reports say there has been a 30 per cent reduction in the number of active permit applications in the last six months. Effectively, this means that applications have been processed more quickly.
There is a shortage of planners, but Hepburn has now managed to recruit and fully restore its planning team.
Chief Executive Officer, Bradley Thomas, said that Council has worked hard over the last few months to sharpen its planning service and ensure that the team has all the resources they need to deliver for the community.
“It is incredibly pleasing to see the positive impact our initiatives and team investment are having for the community. While this reduction in permit applications is a great step forward, we absolutely understand there are still delays, and we know there is more we can do to enhance turnaround times, customer service, and the overall planning experience for everyone. Our thanks go out to our community for their patience and ongoing support.”
“We have also established more effective processes with partner public referral agencies that play a mandatory role in the application process and are continuing to review process improvements and technology enhancements” he said.
At the end of march, Council had 124 live permit applications, the lowest levels since before the pandemic. The number of applications being received by Council is remaining stable.
Council’s provides up-to-date information on its website including how to apply for a planning permit, seek formal written advice from a planner or track an application. Council encourages residents to make full use of the resources available online.
If you are experiencing specific delays, the council directs formal complaints through their Complaints Policy, with a target resolution time of 30 calendar days. You can also track the real-time status of individual applications via the council’s online Planning Register.
IBased on a news release from the Hepburn Shire
