Victorian renters and landlords now have access to a new service aimed at resolving common rental disputes quickly and informally.
Rental Dispute Resolution Victoria (RDRV), a free service launched this week, provides an alternative pathway to settle issues such as bond disagreements, compensation claims, repair requests and rent increases. The initiative is intended to reduce the number of cases going to the Victorian Civil and Administrative Tribunal (VCAT), easing pressure on the tribunal and providing more accessible solutions for everyday disputes.
The service is designed to be simple and user-friendly, with trained resolution experts overseeing each case from beginning to end. Around 40 resolution coordinators have already been recruited, and additional staff will support the RDRV call centre. The service is available online, over the phone on 1300 01 7378, and in person at locations in Oakleigh, Bundoora, Frankston, Bendigo, and the Melbourne CBD.
The goal of RDRV is to help parties reach mutually acceptable outcomes without the need for legal representation or formal hearings. It is expected that more than 60 per cent of disputes will be resolved through the service.
Consumer Affairs Victoria will continue to provide information and guidance for tenants and landlords wanting to understand their rights and responsibilities.
“This will be a new free, fast and fair service for resolving disputes over rent increases, damages, repairs and bonds,” said Member for Macedon, Mary-Anne Thomas. “It’s a practical step to help both renters and landlords reach agreement without the time and cost of a formal hearing.”
More information about Rental Dispute Resolution Victoria is available at www.rdrv.vic.gov.au.
This article is based on a media release from the office of Member for Macedon, Mary-Anne Thomas.
