The Council will be opening Customer Service to the public from Monday, 22 June. At this stage the service will be open for modified hours and not all services will be available onsite.

Chief Executive Officer, Evan King, said the easing of COVID-19 restrictions allows some community facilities and services to re-open, albeit with restricted numbers and social distancing requirements in place.

“We welcome the easing of restrictions and we will be taking a risk-based approach to re-opening services to the community,” said Mr King.

The Customer Service Centre in Duke St will be open from 10.00 am to 2.00pm every weekday.

Services that will be available onsite include:

  • Council Payments
  • Paperwork Lodgement
  • VicRoads Agency
  • Disabled Parking Permits.

Face-to-face appointments or meetings with Council department representatives, meeting room hire and VicRoads Learner Permit Testing will not be available for the moment.

“These are temporary service adjustment so that we can serve the public safely until restrictions are further lifted. We continue to encourage the community to contact us via phone or email where possible, rather than attending a Customer Service Centre,” said Mr. King.

The existing precautions regarding face-to-face contact will still be required. People are asked to maintain social distance and to stay home if they feel at all unwell. The Council will be recording customers’ names and they will be made available to health authorities for contact tracing if that becomes necessary.